Shipping policy

Last updated: October 11, 2026

Thank you for shopping with Proper paw. This policy explains how we ship your order, what it costs, and what to expect after you buy.

Order Processing

Except as otherwise stated on our website, orders will be processed within 1–2 business days. You'll receive a confirmation email with tracking as soon as your order ships, if the shipping method supports it.

Shipping Methods & Delivery Times

Available shipping methods and estimated delivery times are shown at checkout. Standard delivery within the UK usually takes 3–7 business days. Delivery times are estimates, not guarantees, and begin once your order ships.

Shipping Costs

Shipping charges are calculated at checkout based on your destination, order weight, and selected shipping method. Free standard shipping may be available on selected orders as displayed at checkout.

Order Tracking

Once your order ships, we'll email you a confirmation with a tracking number and link. Please note tracking information may take 24–48 hours to update.

Shipping Destinations

We currently ship across the United Kingdom.

Address Accuracy

Please check your shipping address carefully at checkout. Contact us as soon as possible at alihusnain76w6@gmail.com if you need to correct it.

Lost, Damaged, or Delayed Packages

If your order is lost, damaged, or delayed, contact us and we will help resolve the issue with the carrier.

Questions?

Contact our support team at alihusnain76w6@gmail.com.